Shipping Policy
1. Where We Ship
We currently ship across India to all pincodes serviceable by our courier partners. Serviceability is confirmed at checkout. If your pincode cannot be serviced, you will be notified before payment.
2. Order Processing and Dispatch
Orders are processed within 24 to 48 working hours of confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.
During sale periods, new launches, or high-volume days, processing may take an additional 1 to 2 working days.
You will receive a confirmation with tracking details once your order is dispatched.
3. Delivery Timelines
Estimated delivery times from the date of dispatch:
Metro cities - 2 to 4 working days
Rest of India - 4 to 10 working days
These are estimates provided by our courier partners and are not guaranteed delivery dates.
4. Shipping Charges
Shipping is currently free on all orders across India. No shipping or handling charge is added at checkout.
Shipping charges, free shipping thresholds, and any applicable handling fees are displayed at checkout before payment. The amount shown at checkout is the amount you pay.
We may revise our shipping charges at any time. Any revision applies only to orders placed after the change is reflected at checkout, and never to orders already placed.
Where a shipping or handling charge has been paid, it is non-refundable in the event of a refund, cancellation after dispatch, or a return to origin, as these charges are levied by our delivery partners.
5. Cash on Delivery
Cash on Delivery is available on select pincodes. Availability is confirmed at checkout.
Repeated refusal of Cash on Delivery orders may result in COD being disabled for that customer or address.
6. Order Tracking
Once dispatched, you will receive an AWB number and tracking link via email, SMS or WhatsApp.
You can track your order at any time here: https://discoverclaritylabs.shipway.com/track
Tracking information may take up to 24 hours after dispatch to reflect movement.
7. Address Accuracy
Please ensure your delivery address, pincode, and phone number are complete and correct at the time of placing your order.
We are not responsible for delays or failed deliveries caused by incomplete or incorrect address details. Address changes can only be made before dispatch. Contact us immediately at hello@discoverclaritylabs.com if you need assistance.
8. Damaged or Tampered Packages
If the outer packaging appears tampered with, opened, or damaged at the time of delivery, please refuse to accept the package from the delivery executive and inform us the same day.
An unboxing video with the original packaging intact is mandatory for any claim relating to leakage, breakage, missing items, or incorrect products. Claims must be raised within 48 hours of delivery.
Please refer to our Refund Policy and Exchange Policy for the full claims process.
9. Delays Beyond Our Control
Delivery timelines may be affected by circumstances outside our control, including weather events, natural disasters, strikes, transport restrictions, regional lockdowns, public holidays, and courier operational delays.
We will keep you informed of any known delay affecting your order, but we cannot be held liable for delays caused by such events.
10. Contact Us
For any shipping-related query, reach us at:
Email: hello@discoverclaritylabs.com
Phone: +91 93435 68505
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST